Are you a support worker feeling overwhelmed by behaviours that challenge, disrupt, or confuse? It's time to move beyond guesswork and gain the skills to respond with confidence and compassion.

Our exclusive video training, "Working with challenging behaviours," provides the essential key to understanding what's really happening beneath the surface. You will learn the powerful "iceberg" model to decode behaviour as a form of communication, revealing the unmet needs that are often the true cause—from physical pain to feelings of insecurity or a loss of control.

This video equips you with a toolkit of practical, non-restrictive strategies you can use immediately. Master proven de-escalation techniques, discover positive diversions like art and music therapy, and learn how to create a support plan that truly works.

Stop feeling reactive and start making a genuine connection. Build stronger, more trusting relationships and create better outcomes for both you and the people you support.

Enrol today and become the confident, skilled, and effective support worker you were meant to be. Your journey to more compassionate care starts now.

Not only will you get a Certificate of completion for this course it can also lead to saving you time if you want to get a recognised full qualification. This particular training you are about to complete is relevant to CHC33021 Certificate III in Individual Support and or CHC43315 Certificate IV in Mental Health and we can put you in touch with training organisations that offer it and recognise out Certificates.